Customer Service

At Online IT, we are committed to providing exceptional customer service and support. We strive to ensure that your shopping experience is smooth, enjoyable, and hassle-free. Our dedicated customer service team is here to assist you with any inquiries, concerns, or issues you may have. We value your satisfaction and aim to address your needs promptly and effectively.

Contact Information:

Email:  For general inquiries, product information, or assistance, please email us at sanil.lama@onlineit.com.np We aim to respond to all emails within 2-3 business days.

Phone: If you prefer to speak with a customer service representative, you can reach us during business hours at +977-1-9802078520 & 9866335264. Our team will be happy to assist you and provide personalized support.

Frequently Asked Questions (FAQs):

We have compiled a comprehensive list of frequently asked questions to address common inquiries regarding orders, shipping, returns, warranties, and more. Please visit our FAQ page on our website to find quick answers to your questions.

Live Chat Support:

Our website offers a live chat feature, where you can connect with a customer service representative in real-time. Look for the chat icon in the bottom corner of your screen during our business hours. Our team will be available to assist you, answer questions, and provide immediate support.

Order Tracking:

If you have already placed an order and want to track its status, you can easily do so on our website. Visit the "Order Tracking" page and enter your order number and email address to access the latest information on your shipment.

Product Support and Technical Assistance:

If you require assistance with product setup, troubleshooting, or technical support, our customer service team is here to help. Please provide detailed information about the issue, including any error messages or relevant details, so that we can assist you effectively.

Feedback and Suggestions:

We welcome your feedback, suggestions, and comments. We appreciate hearing from our customers and value your input. If you have any ideas or suggestions to improve our products or services, please don't hesitate to reach out. Your feedback helps us enhance our offerings and better meet your needs.

Privacy and Security:

We prioritize the security and confidentiality of your personal information. For questions or concerns about our privacy policy or how we handle your data, please refer to our Privacy Policy or contact our customer service team. We are dedicated to providing exceptional customer service and ensuring your satisfaction. Our goal is to exceed your expectations and make your experience with OnlineIT a positive and memorable one. We are grateful for your support and look forward to serving you.

If you need any assistance or have any questions, please don't hesitate to reach out to our customer service team. We are here to help and provide you with the best possible support.